{"id":3,"date":"2025-02-13T23:26:53","date_gmt":"2025-02-13T23:26:53","guid":{"rendered":"https:\/\/energychoiceconnect.com\/new\/?page_id=3"},"modified":"2025-03-11T15:47:11","modified_gmt":"2025-03-11T15:47:11","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/energychoiceconnect.com\/new\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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Last Updated: January 1, 2025<\/h2>\n

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AGR Group, LLC and its affiliated companies (\u201cwe,\u201d \u201cus,\u201d \u201cour\u201d) work hard to build and maintain a relationship of trust with you. This Privacy Policy (the \u201cPrivacy Policy\u201d) governs our collection, use, and disclosure of your Personal Information (as defined below) in connection with your use of our website(s) on which this Privacy Policy is linked (collectively, \u201cSites\u201d), such as www.agrgroupinc.com, and in connection with any services, transactions, or other engagements you might have with us (collectively, \u201cServices\u201d).<\/p>\n

This Privacy Policy explains what information we collect about you, how we use or disclose such information, how to exercise any rights you may have with respect to your Personal Information (including any rights to opt-out of certain uses of your information), and the safeguards we have in place to reduce the risk of unauthorized access and use. This Privacy Policy does not apply to the Personal Information (defined below) of our employees, independent contractors, and job applicants. This Privacy Policy also does not apply to our collection and processing of Personal Information as a service provider to our clients.<\/p>\n

Please carefully read this Privacy Policy, which is part of our Terms of Use, before using our Sites and\/or Services. If you do not agree with our Terms of Use or this Privacy Policy, you must refrain from using our Sites\/Services. By accessing or using our Sites or Services, you agree to our use of your information consistent with our Terms of Use and this Privacy Policy.<\/p>\n

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ABOUT THIS PRIVACY POLICY<\/strong><\/h3>\n

<\/p>\n

Privacy Policy Changes<\/strong><\/p>\n

This Privacy Policy is subject to change. We encourage you to review this Privacy Policy frequently for any revisions or amendments. Changes to this Privacy Policy will be posted on the Sites and will be effective immediately upon posting. You will be deemed to have been made aware of and have accepted the changes by your continued use of our Sites or Services. If we determine that a change to this Privacy Policy will result in using your Personal Information acquired before the change being used in a materially new way, we will provide you notice before using your Personal Information in the new way.<\/p>\n

Conflict Between this Policy and Laws and Regulations<\/strong><\/p>\n

When federal, state, or local laws and regulations require a higher level of protection for your Personal Information, they take precedence over this Privacy Policy. The specific requirements of this Privacy Policy apply unless disallowed by applicable laws or regulations.<\/p>\n

INFORMATION WE COLLECT<\/strong><\/h3>\n

<\/p>\n

Personal Information<\/strong><\/p>\n

We collect information that personally identifies, relates to, describes, or is capable of being associated with you (\u201cPersonal Information\u201d), which may include:
\u2022 Identifiers such as name, social security number, mailing\/residence address, billing address, email address, phone number, fax number, IP address;
\u2022 Commercial Information such as dwelling type and size, home ownership status, income level, parental status, insurance information, school district, service utility, service account number, service usage, goods\/services purchases, opt-in for communications date and time, content of correspondence or other communications with us;
\u2022 Financial Information such as credit\/debit card number, brand, and expiration date, other billing information;
\u2022 Geolocation of a residential dwelling (not device derived or used to locate a person);
\u2022 Internet and Electronic Network Information such as device operating system, device browser, website visits, browsing\/search history, approximate geolocation, and browser type;
\u2022 Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information such as call recordings;
\u2022 Professional or Employment-Related Information such as job title, employer;
\u2022 Inferences drawn from the above categories of Personal Information that relate to your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes (e.g., marketing studies, contact data accuracy, modeled credit rating, hobbies\/interests);
\u2022 Personal Information as defined under Cal. Civ. Code \u00a7 1798.80(e) solely to the extent captured under one or more categories above.
The specific Personal Information we collect about you may vary based on how you use the Sites and\/or Services and your relationship with us.
Some of the Personal Information we collect may be considered \u201cSensitive Personal Information\u201d under applicable state laws, specifically, social security number. We do not use social security number for purposes of determining a person\u2019s citizenship or immigration status. Each type of Sensitive Personal Information may overlap with a category of Personal Information above.<\/p>\n

Business Information<\/strong><\/p>\n

We also collect information about businesses and their representatives that engage with us such as EIN, TIN, address, phone number, email address, and contact person name and title (collectively, \u201cBusiness Information\u201d). This information is generally not considered Personal Information because it relates to a business. If such Business Information relates to a business contact person, we will treat it as Personal Information.<\/p>\n

Usage Data and Sites Activity<\/strong><\/p>\n

We automatically collect information in connection with the actions a person takes on the Sites that is not reasonably capable of being associated with an identifiable person or household (\u201cUsage Data\u201d). For example, each time you visit our website, we may automatically collect the type of web browser you use, the type of device you use, your operating system, your Internet Service Provider, the pages you view, referring and exit pages, the date and time of your visit, the number of clicks to, from, and within the Sites, and the duration of your visits to the Sites. If this information is reasonably capable of being associated with you, we treat it as Personal Information under the category Internet and Electronic Network Information. If this information is not reasonably capable of being individually associated with you, we treat it as anonymous Usage Data. We may use and disclose Usage Data for any purpose without restriction.<\/p>\n

Communication Recordings<\/strong>
We may record calls and retain the content of text messages or other written\/electronic communications between you and us. By communicating with us, you consent to our recording and retention of communications.<\/p>\n

De-Identified Information<\/strong>
We may de-identify or anonymize Personal Information so that it is no longer capable of being associated with you and therefore is no longer Personal Information. We may use and disclose de-identified or anonymized information without restriction. We will not attempt to re-identify previously de-identified or anonymized information.<\/p>\n

HOW WE COLLECT INFORMATION<\/h3>\n

Voluntary Disclosure<\/strong><\/p>\n

We may ask you to provide us with Personal Information when you communicate with us (online or offline), use the Sites, purchase Services, and at other times. You are not required to provide us your Personal Information; however, if you choose not to provide the requested information, you may not be able to use some or all of the features of the Sites or Services or we may not be able to fulfill your requested interaction.<\/p>\n

Third-Party Data Sources<\/strong><\/p>\n

We may collect Personal Information from third-party data sources such as data brokers or marketing\/advertising agencies.<\/p>\n

Cookies and Other Automated Tools<\/strong><\/p>\n

We use cookies (a small text file placed on your computer to identify your computer and browser) and other automated tools such as tracking pixels to authenticate users and improve the experience of the Sites and Services. Some of these cookies and tools may be provided by third parties who we engage to assist us. Many web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. Instructions for how to manage cookies in popular browsers are generally available online. However, certain features of the Sites and Services may not work properly if you delete or disable cookies.
We use the following types of cookies:
\u2022 Advertising Cookies: Advertising cookies are used to learn more about you and advertise products\/services that might interest you. We may also use information from advertising cookies to improve our marketing strategies.
\u2022 Analytics Cookies: Analytics cookies help us understand how our Sites are working and who is visiting our Sites. We may use information derived from analytics cookies to improve Site functionality. Google Analytics is one tool we use, and you can learn more by reviewing Google\u2019s Privacy Policy.
\u2022 Functional Cookies: Functional cookies allow our Sites to work as intended such as by ensuring videos play correctly, to enable users to share content, and to count users who share content. These cookies may relate to third-party services such as YouTube, Vimeo, or AddThis.<\/p>\n

Cookies remain on a user\u2019s system for varying periods of time. Some only remain during a viewing session, others may remain for a year or longer.<\/p>\n

We employ software technology that enables us to track certain aspects of a user\u2019s visit to the Sites and engagement with emails. This technology helps us better manage content on the Sites by informing us what content is effective, how consumers engage with the Sites and emails, and how consumers arrive at and\/or depart from the Sites. The software typically uses two methods to track user activity: (1) \u201ctracking pixels\u201d and (2) \u201cclear gifs.\u201d Tracking pixels are pieces of executable code that are embedded in a web page that track usage activity Including which pages are viewed, when they are viewed, and how long the pages are viewed. Clear gifs are tiny graphics with unique identifiers which are embedded in web pages and email messages that track whether a user has viewed a web page or email message. User activity information may be associated with additional information about a user\u2019s session and Personal Information, if provided by the user.<\/p>\n

If you arrive at the Sites by \u201cclicking through\u201d from another website, then certain information about you that you provided to that other website, such as the terms you were searching that led you to the Sites, may be transmitted to us and we may use it. You should review the privacy policy of any website from which you reached the Sites to determine what information was collected by that website and for what purposes you agreed that website could use that information. We may retain information about you provided to us by other websites and will only use it in accordance with this Privacy Policy. Such information may be associated with other Usage Data or Personal Information.<\/p>\n

Cross-Context Behavioral and Targeted Advertising<\/strong><\/p>\n

We work with third-party advertisers, search providers, and ad networks (\u201cAdvertisers\u201d) to learn more about you and show you our ads or other of our content that we believe would be relevant to you. Advertisers may collect and use information about your use of the Sites or Services as well as other websites and services. These companies may use cookies and other online tracking technologies to collect and use your information. We and\/or Advertisers may also append other data to the data collected by Advertisers to create an interest profile of individual users. Our Privacy Policy does not cover any use of information that an Advertiser may collect from you. Advertisements may be shown via the Sites, on third-party websites, or on social media properties. If you do not want to receive some online advertising, please visit the Digital Advertising Alliance (\u201cDAA\u201d) Consumer Choice Page. The DAA website allows you to opt-out of one or more cross-context behavioral and targeted advertising networks. Opt-outs are device and browser specific; therefore, you will need to set your opt-out preferences for each device and browser. Deleting browser cookies can remove your opt-out preferences; however, the DAA offers browser extensions that help preserve the opt-out preferences you set on the DA\u2019’s Consumer Choice Page. Please note that opt-outs only apply to cross-context behavioral and targeted advertising from participating ad networks. You may still receive other types of online advertising.<\/p>\n

Information from Advertisements<\/b><\/p>\n

If you arrive at the Sites via an advertisement (e.g., banner ad), we may collect information regarding the advertisement with which you interacted and your interactions (e.g., item clicked, date, and time).<\/p>\n

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HOW WE USE AND DISCLOSE INFORMATION <\/b><\/h3>\n

Generally<\/b><\/p>\n

We use Personal Information for internal purposes, as explained further in the table below.
Type of Processing Personal Information Processed
Provide you with the Sites and Services Identifiers
Commercial Information
Financial Information
Geolocation
Internet or Electronic Network Information
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information
Professional or Employment-Related Information
Inferences
Account creation, fulfillment, servicing and customer support: to create client accounts, provide products or services, keep clients informed about the status of their purchases and services, respond to questions and address client concerns, and deliver updates, upgrades, and product improvement information Identifiers
Commercial Information
Financial Information
Geolocation
Internet or Electronic Network Information
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information
Professional or Employment-Related Information
Inferences
Marketing and market research: to send communications and offers and place advertisements for our products and services, including offers based on the client\u2019s or potential client\u2019s interests, personal and business characteristics, and location, perform analytics for market and client research, trend analysis, financial analysis, and anonymization of Personal Information Identifiers
Commercial Information
Financial Information
Geolocation
Internet or Electronic Network Information
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information
Professional or Employment-Related Information
Inferences
Other company communications: to provide clients and potential clients with information that may be of interest such as company newsletters, announcements, reminders, and service bulletins Identifiers
Commercial Information
Financial Information
Geolocation
Internet or Electronic Network Information
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information
Professional or Employment-Related Information
Inferences
Sites and Services use and analytics: to provide you with access to and use of our Sites and Services, analyze use of our Sites and Services, including the use of third-party web analytics services which may utilize automated technologies to collect data Identifiers
Commercial Information
Financial Information
Geolocation
Internet or Electronic Network Information
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information
Professional or Employment-Related Information
Inferences
Eligibility and pricing: to determine if clients or potential clients are eligible for certain products, services, or offers and the pricing related to such offers Identifiers
Commercial Information
Financial Information
Geolocation
Internet or Electronic Network Information
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information
Professional or Employment-Related Information
Inferences
Product research: to conduct research and analysis for maintaining, protecting, and developing our products and services, increase and maintain the safety of our products and services, and prevent misuse Identifiers
Commercial Information
Financial Information
Geolocation
Internet or Electronic Network Information
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information
Professional or Employment-Related Information
Inferences
Business operations: to evaluate, develop, and improve business operations, products and services offered, perform business administration and other normal business activities Identifiers
Commercial Information
Financial Information
Geolocation
Internet or Electronic Network Information
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information
Professional or Employment-Related Information
Inferences
Compliance: to comply with applicable legal requirements, government requests, industry standards, contractual obligations, our policies, and take actions that we deem necessary to preserve and enforce our rights and the rights of others Identifiers
Commercial Information
Financial Information
Geolocation
Internet or Electronic Network Information
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information
Professional or Employment-Related Information
Inferences
Information security and fraud prevention: to operate information security and anti-fraud programs Identifiers
Commercial Information
Financial Information
Geolocation
Internet or Electronic Network Information
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information
Professional or Employment-Related Information
Inferences<\/p>\n

We use Sensitive Personal Information, specifically social security numbers, solely for the purpose of facilitating a transaction you requested. We do not sell Sensitive Personal Information or share Sensitive Personal Information for cross-context behavioral advertising or targeted advertising purposes. We also do not use Sensitive Personal Information for any purpose other than as permitted under 11 Cal. Code of Regs. \u00a7 7027(m).<\/p>\n

We do not use Personal Information to engage in profiling with legal or similarly significant effects.<\/p>\n

Testimonials and Stories<\/span><\/p>\n

If you provide a testimonial or story, we may post it publicly on the Sites, Services, or in other advertising material. By providing a testimonial or story, you give us permission to use it in any manner and for any purpose, including in editorial content and marketing and advertising communications, without any compensation to you. Unless prohibited by applicable law, we may also use your likeness and story on the Sites, Services, or in other advertising material or editorial content in connection with your testimonial or story.<\/p>\n

Service Providers<\/p>\n

We may establish a relationship with other businesses to provide services to us which may include corporate affiliates (\u201cService Providers\u201d), including for:
\u2022 Provision of the Sites and Services;
\u2022 Facilitating marketing and non-marketing communications;
\u2022 Marketing design and development;
\u2022 Data hygiene and updating;
\u2022 Business analytics (both marketing and non-marketing related);
\u2022 IT and network administration such as data storage and management, website hosting, and data security;
\u2022 Payment processing;
\u2022 Professional services such as legal and accounting;
\u2022 Obtaining legal records;
\u2022 Collection of accounts; and
\u2022 Day-to-day business operations such as courier services, facilities management, and document destruction.<\/p>\n

We only provide our Service Providers with the Personal Information necessary for them to perform these services on our behalf. You may also be asked to provide Personal Information directly to a Service Provider. Each Service Provider is expected to use reasonable security measures appropriate to the nature of the information involved to protect your Personal Information from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information other than as specified by us.<\/p>\n

We may disclose each category of Personal Information to one or more Service Providers.<\/p>\n

Third-Party Selling & Sharing<\/p>\n

We may sell your Personal Information (excluding Sensitive Personal Information) with other companies who do not provide services to us (\u201cThird Parties\u201d). In the past twelve (12) months, we have sold the following categories of Personal Information to energy suppliers: identifiers; commercial information; geolocation data; Internet and electronic network information; and Personal Information as defined in Cal. Civ. Code 1798.80(e).<\/p>\n

We may also share your Personal Information (excluding Sensitive Personal Information) with Third Parties who provide cross-context behavioral advertising or targeted advertising services to us. In the past twelve (12) months, we have shared the following categories of Personal Information to ad networks and social media companies: identifiers; commercial information; geolocation data; and Internet and electronic network information; and Personal Information as defined in Cal. Civ. Code 1798.80(e).
The Third Parties may use your Personal Information to market and\/or sell their products and services to you and for other purposes they determine. We are not responsible for the use or disclosure of your Personal Information after it is sold to the Third Party and its use or disclosure will be governed by the Third Party\u2019s privacy policy. We do not knowingly sell or share the Personal Information of children under the age of 16.<\/p>\n

Other Third-Party Disclosures<\/p>\n

In the past twelve months, we have disclosed Personal Information to Third Parties for a business purpose that is not a sale or sharing (for cross-context behavioral or targeted advertising purposes) in the following scenarios:
\u2022 To governmental agencies or clients in response to consumer complaints\/inquiries or regulatory inquiries: identifiers; commercial information; audio, electronic, visual, thermal, olfactory, or similar information; Internet and electronic network information; and Personal Information as defined in Cal. Civ. Code 1798.80(e).<\/p>\n

PERSONAL INFORMATION WE COLLECT AS A SERVICE PROVIDER FOR OUR CLIENTS<\/p>\n

When acting on behalf of our clients as a service provider, we may collect, use, and disclose information Personal Information on their behalf. The Personal Information collected, used, and disclosed on our clients\u2019 behalf is governed by their privacy policies. When acting on behalf of a client, we supply that client with all information requested by them or consistent with their contract. This information is usually what is required to facilitate a specific marketing campaign or transaction, but it can vary depending on the client. If you request information about the Personal Information we collect, use, and disclose on our clients\u2019 behalf, we will direct you to contact the client(s).<\/p>\n

OTHER PRIVACY AND SECURITY PROVISIONS<\/p>\n

Security<\/p>\n

We recognize the importance of safeguarding the confidentiality of Personal Information from loss, misuse, or alteration. Accordingly, we employ commercially reasonable administrative, technical, and physical safeguards to protect such Personal Information from unauthorized access, disclosure, and use. Even with these safeguards, no data transmission over the Internet or other network can be guaranteed 100% secure. As a result, while we strive to protect information transmitted on or through our Sites or Services, you do so at your own risk.<\/p>\n

Other Websites<\/p>\n

Please be aware that third-party websites accessible through the Sites or recommended through our Services may have their own privacy and data collection policies and practices. We are not responsible for any actions, content of websites, or privacy policies of such third parties. You should check the applicable privacy policies of those third parties when providing information.<\/p>\n

Compliance with Laws and Law Enforcement<\/p>\n

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate to respond to legal requests (including court orders, investigative demands, and subpoenas), to protect the safety, property, or rights of ourselves, consumers, or any other third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with law.
Other Transfers<\/p>\n

We may disclose Personal Information and any other information to businesses controlling, controlled by, or under common control with us. If we are merged, acquired, or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information and any other information in connection with such transaction.<\/p>\n

How Long We Retain Your Data<\/p>\n

We retain your Personal Information in accordance with our record retention policies which are informed by our legal, regulatory, tax, and\/or accounting obligations as well as business needs. The term for which we retain each element of your Personal Information may be longer or shorter than the term we retain other elements, and the term for which we retain your Personal Information may differ from the term for which we retain other people\u2019s Personal Information depending on your relationship with us.
Children\u2019s Privacy<\/p>\n

The Sites and Services are not intended for children under the age of 18 and we do not knowingly collect Personal Information from children under the age of 18. If we become aware that we have inadvertently received Personal Information from a child under the age of 18, we will delete such information from our records.<\/p>\n

ADDITIONAL CONSUMER PRIVACY RIGHTS<\/p>\n

If you are a resident of California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Utah, or Virginia you have additional rights to access and control your Personal Information under applicable laws. Exemptions may apply.<\/p>\n

Right to Know<\/p>\n

You have the right to request twice per 12-month period that we provide you (i) the categories or specific pieces of Personal Information we collected about you; (ii) the categories of sources from which your Personal Information was collected; (iii) the business or commercial purpose(s) for which we collected your Personal Information; (iv) the categories of Third Parties with whom we shared your Personal Information; (v) the categories of Third Parties to whom we sold your Personal Information; and (vi) our business or commercial purposes for selling or sharing Personal Information. Oregon residents will also receive either a list of the names of all Third Parties to whom we sold, shared, or disclosed their Personal Information or a list of the names of all Third Parties to whom we sold, shared, or disclosed Personal Information generally. We are not permitted to provide access to specific pieces of Personal Information if the Personal Information is sensitive or creates a high risk of potential harm from disclosure to an unauthorized person such as financial information, social security numbers, and driver\u2019s license numbers. We will not provide specific pieces of Personal Information unless you expressly request them.<\/p>\n

Right to Deletion<\/p>\n

You have the right to request that we delete any Personal Information we have collected about you. Please understand that we are not required to honor a deletion request if a legal exemption applies such as if we need the information to complete a requested or reasonably anticipated transaction, prevent security incidents or fraud, enable internal uses that are reasonably aligned with your expectations, or comply with legal obligations.<\/p>\n

Right to Correction<\/p>\n

You have the right to request the we correct inaccurate Personal Information we maintain about you. After you request to correct inaccurate Personal Information, we will provide instructions explaining how to provide us with optional documentation to support your request. If you provide documentation, we will consider it.
We may decline to correct your Personal Information if we determine based on the totality of the circumstances that your Personal Information on file is more likely than not accurate. We may also decline to correct your Personal Information if we determine that your request is fraudulent or abusive. If your request to correct your Personal Information is denied, you may request that we note in our records and notify any Service Providers and Third Parties to whom we disclosed your allegedly inaccurate Personal Information that its accuracy has been disputed.<\/p>\n

We may decide to delete your allegedly inaccurate Personal Information instead of correcting it.<\/p>\n

Right to Appeal<\/p>\n

You have the right to appeal our decision to deny, in full or in part, your exercise of consumer rights by submitting a request to appeal. If we deny your appeal, we will provide you with a written explanation of the reasons for our decision. If you are not satisfied with our explanation for the denial of your appeal, you may contact your state Attorney General to submit a complaint about the appeal results. This right does not apply to California residents.<\/p>\n

How to Submit Right to Know, Deletion, Correction, and Appeal Requests<\/p>\n

You may submit a Right to Know, Deletion, Correction, or Appeal request by clicking on Privacy Center at the bottom of our AGR Group website and using our online data request form, or calling us at 888-884-2981. In your request, please include at least your name, mailing address, email address, phone number, and a description of your request.<\/p>\n

Right to Opt-Out from the Sale or Sharing of Personal Information<\/p>\n

You have the right to direct us not to sell your Personal Information to Third Parties. You may exercise your Right to Opt-Out by submitting a request via our \u201cDo Not Sell or Share My Personal Information\u201d request page, or by calling us at 888-884-2981.<\/p>\n

We will recognize browser-based opt-out signals as required by law, specifically Global Privacy Control. If we receive an opt-out signal and are able to identify the consumer to whom the signal relates, we will treat the signal as a request to opt out of the sale or sharing of all Personal Information we have on file for the consumer and to disable cookies and other tracking tools placed by Third Parties while the signal is present. If we receive an opt-out signal and are not able to identify the consumer to whom the signal relates, we will treat the signal as a request to opt out limited to the Personal Information we collect from the consumer during the online session during which the signal is present and to disable cookies and other tracking tools placed by Third Parties for that session.<\/p>\n

What Happens After You Submit Your Request<\/p>\n

After you submit your request, we may contact you to obtain additional information necessary to verify your identity. For example, we may require you to verify certain information in our files or submit a signed declaration under penalty of perjury verifying your identity. We will not process Right to Know, Deletion, or Correction requests without verifying your identity, so please respond promptly. If you do not timely respond to our requests for information, we may deny your request.<\/p>\n

We will process verified Right to Know, Deletion, and Correction requests within forty-five (45) days of receipt, subject to any applicable exemptions and extensions permitted by law up to ninety (90) days. If you request access to specific Personal Information and that information creates a high risk of potential harm from disclosure to an unauthorized person, we will withhold that information and replace it with a category identifier. For example, if we withhold a social security number, we will inform you that we have a social security number on file. We will process Opt-out from the Sale or Sharing of Personal Information requests within fifteen (15) business days of receipt. We will process Appeals within the timeframe established by your state\u2019s law, but generally within forty-five (45) days of receipt.<\/p>\n

If you have a password-protected online account with us, we will provide the response to your request via the online account, otherwise, we will give you the option to choose between mail and electronic delivery. We will retain a copy of your request for at least two (2) years.<\/p>\n

Authorized Agent<\/p>\n

If you are an authorized agent submitting a request on behalf of a consumer, you may submit the request by clicking on Privacy Center at the bottom of our AGR Group website and using our online data request form, or calling us at 888-884-2981. In your request, please include at least the consumer\u2019s name, mailing address, email address, phone number, and a description of your request. For all request types except requests to opt-out of the sale or sharing of Personal Information, authorized agents must provide a copy of a lawful power of attorney or a written signed authorization from the consumer along with proof of the agent\u2019s identity. The agent may provide this documentation by upload to our privacy request system if the request is made via our website and the agent provided an email address as part of the request to which the agent has access. We will send a verification email to such email address that will allow the recipient to access their request record in our privacy request system from which the agent may upload the authorization documentation.<\/p>\n

You may also contact us via our toll-free line (888-884-2981) and we will provide instructions for submitting the authorization documentation. Please note that we may contact you and the consumer on whose behalf you claim to act to verify your identity, the consumer\u2019s identity, and your authorization to act on the consumer\u2019s behalf (other than for a request to opt-out of the sale or sharing of Personal Information).<\/p>\n

Non-Discrimination Notice<\/p>\n

We will not discriminate against any consumer for exercising their privacy rights under law or this Privacy Policy.<\/p>

California \u201cDo Not Track\u201d Disclosure<\/p>

Do Not Track is a web browser privacy preference that causes the web browser to broadcast a signal to websites requesting that a user\u2019s activity not be tracked. Currently, our Sites and Services do not generally respond to \u201cdo not track\u201d signals.<\/p>

California Consumer Rights Statistics<\/p>

In 2023, we received two requests for deletion from consumers claiming to be California residents. We denied one request due to the consumer in fact not being a California resident, and we fulfilled one request. We fulfilled the deletion request in 28 of days from receipt.<\/p>

In 2023, we did not receive any other consumer privacy requests from California residents.<\/p>\n

ADDITIONAL NEVADA CONSUMER RIGHTS<\/p>

If you are a resident of Nevada, you have the right to direct us not to sell your Personal Information to Third Parties. You may exercise these rights by clicking on Privacy Center at the bottom of our AGR Group website and using our online data request form, or calling us at 888-884-2981. In your request, please include at least your name, mailing address, email address, phone number, and note \u201cNevada Opt Out\u201d on the request details box. Although Nevada law gives us 60 days to respond to your request, plus an additional 30 days in certain instances, we will strive to respond to your request as soon as reasonably possible. We may request additional information in order to verify your identity or locate your Personal Information.<\/p>

CONTACT US<\/p>

If you have any questions about our Sites, Services, or this Privacy Policy, please contact us using the information below.<\/p>

AGR Group, LLC.<\/p>

2925 N. Green Valley Parkway<\/p>

Suite C<\/p>

Henderson, Nevada 89014<\/p>

Email: privacyunit@agrgroupinc.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Last Updated: January 1, 2025 AGR Group, LLC and its affiliated companies (\u201cwe,\u201d \u201cus,\u201d \u201cour\u201d) work hard to build and maintain a relationship of trust with you. This Privacy Policy (the \u201cPrivacy Policy\u201d) governs our collection, use, and disclosure of your Personal Information (as defined below) in connection with your use of our website(s) on … <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/energychoiceconnect.com\/new\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/energychoiceconnect.com\/new\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/energychoiceconnect.com\/new\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/energychoiceconnect.com\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/energychoiceconnect.com\/new\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":13,"href":"https:\/\/energychoiceconnect.com\/new\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":8863,"href":"https:\/\/energychoiceconnect.com\/new\/wp-json\/wp\/v2\/pages\/3\/revisions\/8863"}],"wp:attachment":[{"href":"https:\/\/energychoiceconnect.com\/new\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}